Shipping policy

At Everestop, we are committed to delivering your orders safely, efficiently, and on time. Please review our shipping policy below.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, promotions, or holidays, processing times may be slightly extended.

Shipping Areas

We currently ship to selected regions and locations where our delivery services are available.

If your area is not serviceable, you will be notified during checkout or after order verification.

Estimated Delivery Time

Delivery times may vary depending on your location:

  • Local Deliveries: 2–5 Business Days
  • Regional Deliveries: 3–7 Business Days
  • Remote Areas: 5–10 Business Days

Please note that delivery timelines are estimates and may vary due to unforeseen circumstances.

Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Order weight and size
  • Shipping method selected

Any applicable shipping fees will be displayed during checkout before payment.

Free Shipping

We may offer free shipping promotions on eligible orders. The minimum order value and applicable conditions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or message containing tracking details (if available).

Customers can use the tracking information to monitor their shipment status.

Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Carrier or logistics issues
  • Customs or regulatory inspections

Everestop is not responsible for delays caused by factors beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Delivery may be delayed.
  • Additional shipping charges may apply.
  • Orders returned due to incorrect information may require re-shipping fees.

Damaged or Missing Packages

If your package arrives damaged or if items are missing, please contact our customer support team within 48 hours of delivery.

Please provide:

  • Order Number
  • Photos of the package and products
  • Description of the issue

We will review the case and provide an appropriate resolution.

International Shipping

For international orders:

  • Customers are responsible for any applicable customs duties, taxes, or import fees.
  • Delivery times may vary depending on customs processing and local regulations.